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Canceling Recurring Donations: A Guide for Previous Platform Users

If you’d like to cancel your recurring gift through your organization's previous giving platform, follow these simple steps to ensure your request is processed smoothly.

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PCO Giving

To cancel your recurring gift, please log in to your Church Center donor profile on a web browser. (This action cannot be completed in the mobile app.)

  1. Once logged in, go to the "My Giving" section and select the "Recurring Donations" module.
  2. Locate the recurring gift you want to cancel, labeled as "Active" or "On Hold."
  3. Click the pencil icon at the end of the listing. This will provide you with the option to delete the gift altogether.

PushPay

To cancel a recurring gift in PushPay, please log in to your account: https://pushpay.com/login.

  1. Go to the "Home" section and enter your organization's name in the search bar.
  2. From the dropdown menu, select your organization's name.
  3. On the right side of the page, find the "View" option under "Recurring Payments."
  4. Click the "Actions" button located above the recurring gift you wish to cancel. From the dropdown menu, select "Cancel Schedule."
  5. In the pop-up menu, select "Yes, Cancel" to confirm the cancelation.

EasyTithe

To cancel a recurring gift in EasyTithe, please log in to your account.

  1. Go to the "Recurring" tab at the top of the page.
  2. Locate the recurring gift you want to cancel, labeled as "Active."
  3. Click on the trash icon (🗑️) at the end of the listing.
  4. In the pop-up menu, select "Stop This Payment" to cancel any future scheduled payments for this gift.

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